When you operate a lawn care business and market your business can gain new customers. Sifting through these potential customers lawn maintenance to find ones that suit your business Lawn Care is a very important process for many new business owners lawn care do not. Here at Gopher Lawn Care Business Software our lawn care business forum seeks to become a venue for the lawn care business trying to learn to start growing your business. Let's look to the issue of pre-qualification of potential new customers that you call.
A question came to our forum member GMAN. Asked "that customers always new, but then I lose one. Looks like a big turnover all the time. Is this the way it is in the lawn care business is? Wonder if this is normal or am I doing something wrong. "
"I think IÂ'm offering my services for lawn care too cheap to the amount of work that IÂ'm doing all my clients. When IÂ'm here, I always do extra little landscaping work for each client to improve the court and lawn. Nine times out of ten IÂ'm not charge anything for lawn care service. I spoke to another operator keeping grass and told me IÂ'm that means lower prices for my landscaping services. It would take far more than change for IÂ'm lawn mowing. average "
For answers on how to solve this problem in the lawn care business we headed to our friend Troy LLC Tiedeman Tiedeman owner. a supplier care organic lawn Central Michigan.
Troy replied by saying "maybe just have the wrong type of clients and has nothing to do with you. Due to the weakness of his award is that pricing will attract a buyer. Dona't raise prices and be disappointed when a client tells you youÂ're too. Dona't expect to land lawn each individual account. If you do land every account, then yes their prices are definitely too low. "
Troy was going to say "Let me throw a few examples of different phone conservations that you may have with clients and in interviews that I to have something to say and do. "
C = G = Customer and You
Situation 1:
G: This is the lawn care GMAN What I can help.
C: I'm looking for someone to mow the lawn
G: Are you looking for a cut or a seasonal service?
C: I'm looking for just cut a bit of time cutting my service.
G: Well, sorry, do not give us less time. Sorry, couldnÂ't help.
Conclusion: Do not take on a lawn over time. You get nothing from it in the long term. All they want is a cheap solution, not a solution Long-term
Situation 2:
G: Hi, this is the lawn service GMAN How can I help
C: What would failure to mow the lawn?
G: Well, I should go out and look at the property first determine your prize.
C: CanÂ't give me a stadium on the phone
G: No, sorry, I can not.
Conclusion: Do not take on a client requests a quote over the phone. However, if you request that they want you to come and give an estimate, then that's another story.
Scenario 3:
G: Hi, this is the GMAN lawn service, how can I help you?
C: I would like a quote for the lawn.
G: Now, this is for the whole season, right?
C: Yes
G: Okay. I'm not coming to your home so you can meet with you to estimate and analyze the contract
C: Contract? Do not sign a contract.
G: Sorry, but all lawn care accounts are required to sign a contract.
C: Forget it then
Conclusion: Why do they refuse to sign a contract? More likely is that probably not a good client that attempts to make money rigid.
Scenario 4:
G: Hi, this is the lawn service GMAN, How can I help you?
C: I need a quote for the lawn.
G: No problem, I'd be more than happy to give a budget for the week harvest season.
C: No, I just need to cut every 2 weeks.
G: Sorry, but only offer weekly mowing services.
Conclusion: These Weeds every bi-weekly lawn customers that may get super super big and thick that you want wasting time and money in the long term.
Thanks Troy for the great vision that you share with us. At times, reading some real world applications of lessons Business can help us grow faster. This lawn care specific example companies also highlighted in our lawn care Show episode industry business entrepreneur GopherHaul 10. You can watch our many episodes GopherHaul improve their business skills and discover.
For more info on starting and running your own successful lawn care business please visit our site at http://www.gophersoftware.com To learn more about the lawn care business watch our show GopherHaul and listen to our podcasts. All are free to download, visit http://www.gophergraphics.com For free lawn care marketing material such as flyers, door hangers, web templates and lawn care business contracts visit http://www.gophersoftware.com
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